Privacy and GDPR
Introduction
At Loving Guesthouse Óbidos, we value the trust our users and guests place in us when providing their personal data. This Privacy Policy describes how we collect, use, and protect that information.
This policy applies to the use of our website and related services (hereinafter referred to as the “Site”).
When we refer to “we”, “our site”, or “Loving Guesthouse Óbidos”, we mean the entity responsible for managing the website and the accommodation unit.
“Users” or “visitors” refer to individuals browsing the site without registration. “Clients” or “guests” refer to users who have made reservations or provided data.
“Data subject” refers to the individual to whom the personal data relates.
Data Protection Law
In accordance with the General Data Protection Regulation (GDPR), we ensure the proper protection and processing of your personal data.
Loving Guesthouse Óbidos is committed to complying with all applicable legal requirements.
What is Personal Data
Personal data includes:
- First and last name
- Address
- Email address
- Phone number
- IP address
- Location data
- Booking data
What is Not Personal Data
Right to Data Portability
You may request your personal data at any time.
Right to be Forgotten
You may request the deletion of your personal data.
We will delete your data within a maximum of 20 days, unless legally required to retain it.
Right of Access
You may request confirmation and access to your data.
Right to Rectification
You may request correction of inaccurate or incomplete data.
Right to Restriction of Processing
You may request limitation of data processing under certain conditions.
Right to Object
You may object to the processing of your data, especially for marketing purposes.
Data Collected on the Site
Mandatory Fields (reservations/contact)
- Name
- Email
- Phone
- Booking details
Optional Fields
- Tax information (Name, VAT number)
- Newsletter subscription
Data is used for:
- Booking management
- Guest communication
- Legal compliance
Other Information Collected
- IP address
- Device data
- Browser
- Access date
Why We Need This Data
- Reservation processing
- Customer communication
- Site security
- Fraud prevention
- Improving user experience
Comments
We collect form data, IP, and browser info for spam detection.
Media
Avoid uploading images with location data (EXIF GPS).
Cookies
We use cookies to improve user experience. Users can accept or refuse them at any time.
Data Shared with Third Parties
Data may be shared with:
- Payment platforms
- Email services
- Google Analytics
- Social media
We never sell personal data.
Google Analytics
Used for:
- Usage statistics
- Website improvement
- User experience optimization
Customer Communication
We may contact you via:
Data Retention
- Customer data: up to 2 years of inactivity
- Billing data: as required by law
Security
The site uses SSL encryption.
Where Data is Sent
Comments may be checked through spam detection services.
Data Controller
Loving Guesthouse Óbidos
Email: loveinbookguest@gmail.com
Policy Changes
We may update this policy without prior notice.
Contact
loveinbookguest@gmail.com
